Shipping Policy
Shipping Policy
1. Order Processing and Fulfillment:
We strive to process and fulfill your orders promptly. Orders received by 3:00 PM Pacific Standard Time from Monday to Friday are processed on the same day. Orders placed after 3:00 PM Pacific Standard Time, on weekends, or public holidays will be processed on the following business day.
2. Shipping Options and Fees:
Enjoy free shipping on all orders, with no minimum purchase required. Simply add your desired items to your cart, proceed to checkout, and your order will be shipped at no additional cost to you. We only ship our items with the most reputable carriers such as UPS, USPS, and FedEx.
3. Estimated Transit Time:
The estimated transit time for your order depends on your location and the selected shipping carrier. Typically, deliveries within the contiguous USA take between 3 to 8 working days (Monday to Friday). Please note that transit times may vary for remote areas or during peak seasons.
4. Order Tracking:
Once your order has been shipped, we will provide you with a tracking number via email. This allows you to track the progress of your shipment and estimate the expected delivery date. You can also sign into your account and track your order from the order page. Please note that it may take some time for the tracking information to be updated after the order is shipped.
5. International Shipping:
Currently, we do not offer international shipping outside of the continental USA. We apologize for any inconvenience caused. The effects of the COVID-19 pandemic have strained delivery times and increased shipping costs associated with our shipping partners, making international shipping impractical at this time.
6. Address Accuracy:
It is crucial to provide accurate shipping information, including your full address, during the checkout process. Please review the entered information carefully to ensure timely and accurate delivery. prokitfasteners.com will not be held responsible for delays or non-delivery resulting from incorrect or incomplete shipping addresses.
7. Shipping Restrictions:
Certain products may have specific shipping restrictions or regulations imposed by local, state, or federal authorities. It is your responsibility to be aware of any applicable restrictions and comply with them. prokitfasteners.com reserves the right to cancel orders or make alternative shipping arrangements if necessary.
8. Shipping Damages or Loss:
While we take every precaution to ensure your order arrives safely, unforeseen circumstances may occur during transit. If your package arrives damaged, please contact our customer support team immediately with photographic evidence. We will work diligently to resolve the issue and initiate any necessary claims with the shipping carrier.
9. Shipping Policy Updates:
prokitfasteners.com reserves the right to modify or update this shipping policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about our shipping practices.
If you have any further questions or concerns regarding our shipping policy, please don't hesitate to contact our customer support team.